Plan Details

24x7 Help Desk

Your team is robustly supported by our Help Desk experts, who are available 24x7 to respond to email, chat, or phone queries, offer technical support, answer questions, and resolve issues that arise. All Help Desk staff reside in our service area. They learn your business and business model, then adapt and improve to offer superior service unlike any other firm.

Remote Monitoring and Management

We partner with industry leader Kaseya, leveraging Kaseya VSA, an all-in-one endpoint protection solution for remote monitoring and patch management of your systems.

Network Management

We partner with Cisco Meraki to offer a cloud-enabled, software-defined network with the latest advances in network security protection. Most recently, we have implemented rules for all of our customers to block Russian, Belarusian, and North Korean cyberattacks with rules to disable access for the entire country to your network.

Software Patch Management

One of the most fundamental protections any firm can enact, our patch management service curtails risk by ensuring that commonly targeted software is fully patched and up to date. The service is provided seamlessly through patch automation scripts that rely on the Kaseya VSA product line as well as Microsoft Active Directory.

Account Reviews

We leverage Microsoft Power BI, ScalePad, and other tools to provide a snapshot of support volume and resolution times, as well as hardware inventory and aging, to support your hardware refresh efforts proactively and more cost-effectively. Additionally, our technology experts review your account annually and make recommendations to enhance your security, productivity, cost efficiency, or all three.

Dark Web Monitoring

Our service scans the Dark Web, looking for telltale signs of stolen personal and corporate information. We deploy the Kaseya ID Agent for this solution, which will also proactively notify you of credential breaches so you can render the information useless to thieves.

Endpoint Detection and Response

Endpoint Detection and Response (EDR), also known as Endpoint Threat Detection and Response, continually monitors all corporate “endpoints,” such as users’ computers or devices, to mitigate malicious cyber threats. For this service, we deploy and manage industry leader SentinelOne to go above and beyond traditional antivirus protection.4o

Cloud Backup

We deploy Acronis to ensure all sensitive data is backed up to the cloud immediately, where it resides on nine highly certified, annually audited, secure colocation facilities that follow all cybersecurity best practices. In addition, we partner with Egnyte for legal firms to offer backups that meet legal compliance rules (additional cost).

Security Awareness Training

This essential service helps employees understand proper cyber hygiene, recognize the security risks their actions can trigger, such as data breaches, and identify attacks that may target them via email and the web. To ensure users absorb and retain this information, we offer new and existing users packaged, web-accessible training on the appropriate ways of accessing and securing information in a very dangerous environment.

SIEM (Security Incident & Event Management)

In tandem with the support offered by our Security Operations Center, we license a product from Kaseya called RocketCyber, which proactively scans log files from network devices and notifies our security teams of suspicious behavioral patterns.

Compliance

We evaluate operations, security and employee policies for compliance(PCI DSS, SOX, HIPAA) to protect your firm and its assets. Fully committedto supporting your firm in every possible way, Carmichael will activelyparticipate in any third-party compliance reviews and implementnecessary changes to the environment.

24/7/365 Security Operations Center (SOC)

We evaluate operations, security, and employee policies for compliance (PCI DSS, SOX, HIPAA) to protect your firm and its assets. Fully committed to supporting your firm in every possible way, Carmichael will actively participate in any third-party compliance reviews and implement necessary changes to the environment.

Disaster Recovery/Business Continuity

Two service options allow you to choose document backup only for up to 28 days or a full, bit-for-bit copy of all computer data for a potentially unlimited period. Both work seamlessly with no user disruption.

Email Security

Three layers of state-of-the-art (polymorphous) scanning protect 24/7/365. Suspicious email is captured for investigation/compliance. Advanced outbound filtering blocks forwarding of internal spam and/or attacks.

IT Procurement Assistance

Our highly seasoned experts help organizations purchase hardware and software at the most advantageous pricing while also helping to manage those vendor relationships.

Mobile Device Management

From smartphones to tablets and laptops, our experts train users on the safe operation and proactively manage their devices, including syncing with PCs, resetting passwords, and wiping data if a device is lost/stolen.

Penetration Testing

Often referred to as pen testing, this network security evaluation will attempt to breach systems to expose security vulnerabilities that could enable malicious attacks to succeed.

Choose From Our Managed Service Packages Below, Designed to Fit Any of Your Budget

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