FAQ

We keep your business fast, reliable, and secure with proactive cybersecurity, unlimited field service, and short projects under 40 hours included, across Windows and Mac, on-premises or cloud, at a flat monthly rate.

Exceptional customer service backed by public proof: consistently high Google and Apple reviews and multiple awards. We focus on responsiveness, clear communication, and outcomes, not buzzwords.

During normal business hours of 8 am - 6 pm Eastern, we respond to calls within 5 rings (30 seconds), email, and web requests within 2 hours. After business hours, one of our local team members will respond to your phone inquiry within 20 minutes. If the matter is urgent, we ask that you call us. 

We are 100% local to the Atlanta, GA metropolitan area with no outsourcing.

We track performance through clear KPIs, including Net Promoter Score (NPS), Google rating, stale support requests, calls answered in 5 rings or less, patched workstations, incidents handled, asset age, threats detected, firmware updates, incident backlog, and endpoint deployment of EDR.

Our technology ecosystem is built on a secure, integrated stack that combines advanced identity protection, endpoint detection, automation, and data resiliency, leveraging enterprise-grade solutions for email and network security, asset management, backup and recovery, and continuous monitoring, all aligned to industry best practices.

Typical tool types include service desk and ticketing, RMM and patch management, asset management, endpoint protection and EDR with optional MDR, email filtering and security awareness training, SOC and SIEM monitoring, identity and MFA, backup and disaster recovery, network security and management, and automation and reporting.

For what is currently included, please see our Pricing and Packages and note that specific tools may change at any time if a better solution becomes available.

We combine proactive cybersecurity threat prevention with advanced tools like ProofPoint, Huntress, Meraki, and Datto, ensuring your systems are always protected.

We work across heterogeneous environments, supporting Windows and Mac, Azure, and EC2, as well as on-premises and cloud setups.

All project work under 40 hours per project is included in your flat monthly rate. For larger projects, we provide a scope of work and an estimate of billable time before any work begins, so pricing and expectations are fully understood.

We track client satisfaction using metrics such as Net Promoter Score (NPS) and Google reviews, making sure our service continually meets high standards.