FAQ

We help you innovate with the latest technology, including AI, to improve your business. Our services include proactive cybersecurity, unlimited field service, unlimited project work under 40 hours, and support for both Windows and Mac environments, whether on-premises or in the cloud—all at a flat monthly rate.

We focus on innovation and cutting-edge technology, including AI, combined with proactive cybersecurity threat prevention and unlimited field service.

We respond to phone calls within 30 seconds, and to emails or web requests within 2 hours. 

We are 100% local, with no outsourcing. 

We track performance through clear KPIs, including Net Promoter Score (NPS), Google rating, stale support requests, calls answered in 5 rings or less, patched workstations, incidents handled, asset age, threats detected, firmware updates, incident backlog, and endpoint deployment of EDR.

Our stack includes native MFA, ProofPoint for email security, Huntress for endpoint detection and training, Galactic Advisors for cyber breach compliance, ConnectWise for asset management and ticketing, Rewst for automation, BrightGauge for reporting, Meraki for network security, 1Password for password management, and Datto for backup and MDR.

We combine proactive cybersecurity threat prevention with advanced tools like ProofPoint, Huntress, Meraki, and Datto, ensuring your systems are always protected.

We work across heterogeneous environments, supporting Windows and Mac, Azure, and EC2, as well as on-premises and cloud setups.

No. All project work under 40 hours is included in your flat monthly rate. 

We track client satisfaction using metrics such as Net Promoter Score (NPS) and Google reviews, making sure our service continually meets high standards.